Excellence in Change Management | Industry Best Practices for QMS

Change Management is a critical process within a Quality Management System (QMS) that ensures all modifications are systematically evaluated, implemented, and verified to maintain compliance, quality, and efficiency.

Following are the critical stages or steps as a part of the Change Management process are:

Raise a Change Request

  • Categories: Product, Process, Supplier, etc.
  • Key Elements:
    • Current State: Detailed description of the existing condition.
    • Proposed Change: Clear definition of the intended modification.
      Rationale: Justification for the change, including potential benefits.
      Supporting Documents: Include validation reports, data, and other evidence.

Cross Functional Team Review

  • Approval: Conduct a multi-disciplinary review.
  • Feasibility/Risk Analysis: Assess the impact on cost, quality, safety, and compliance.
  • Risk Mitigation Plan: Develop strategies to address identified risks.

Document Impact Assessment

  • Affected Documents: Identify changes needed in PFD, PFMEA, CP, work instructions, etc.
  • Training Requirements: Ensure all affected personnel are trained on the updated documents.
  • Document Control: Maintain version control and ensure all changes are tracked.

Production Part Approval Process Impact

  • Internal/External PPAP: Determine if the change requires a Production Part Approval Process (PPAP) submission.
  • Validation: Ensure that the change does not affect the PPAP outcome.

Action Item Documentation

  • Comprehensive Documentation: List all action items, responsibilities, and deadlines.
  • Impact Assessment: Record the effect of each action on the overall process.
  • Review and Approval: Ensure each action is reviewed and signed off by relevant stakeholders

Implementation and Effectiveness Verification

  • Execution: Implement the change according to the plan.
  • Effectiveness Check: Conduct post-implementation reviews to verify the effectiveness.
  • Continuous Improvement: Gather feedback and refine the process as needed.


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Resource Person: Suryakant Bhavikatty

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